Learn customer obsession from Jeff Bezos

Always focus on improving their experience. End to end.

No matter which product of Amazon you look at, the usage experience is exemplary. (image)

Something popped up on my Linkedin feed today, and I am glad it did. It was a clip from the 1999 interview of Jeff Bezos. I was watching that interview after a long time today, and the first thought in my head was how relevant Bezo’s words were then, as they are now, and as they will be for years to…