If you receive a support request in public, resolve it publicly.

Twitter is amazing. Scroll for a few minutes and you are likely to come across a tweet or two that makes you stop and think for a second.

I came across this earlier today:

67% of consumers have used a company’s social media for servicing, compared to 33% for social marketing.



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Abhishek Anand

Helping businesses grow 10x faster, and scale efficiently. Top Writer — Quora, Medium. Drop in a line if you’d like help with yours. mail@abyshake.com